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Privacy Policy

Your privacy is very important to us. We have developed the following privacy policy detailing how information about you is used by Urban Ventures, so you can feel comfortable knowing exactly how we manage any personal information you choose to submit to us.

What personal information do we collect?

We only collect personally identifiable data (such as names, addresses, email addresses, telephone numbers, passwords, credit/debit cards, etc) when our visitors have voluntarily submitted it. Visitors may volunteer personal information in the following circumstances: to subscribe to newsletters, enter competitions, request brochures, make general enquiries and book on-line. We do not collect personal information unless it has been submitted to us. Thus, visitors can visit our site and remain completely anonymous if they so wish.

How do we use your information?

We only use personally identifiable data for the purpose or service that it has been submitted for.  We do not reveal any information we collect from you to any external party without your consent.

Your personally identifiable information is not publicly accessible and is only accessed by Urban Ventures when there is reason to do so (i.e. when we need to provide you with the service that you submitted it for). At any time, you can choose to be removed from our mailing lists. To unsubscribe from an e-newsletter, you can follow the prompts that are published at the end of each newsletter, or you can email

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter or submit or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL)technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Social Media

If you make use of any Urban Ventures social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

Photographs, Video & Testimonials

THIS WEBSITE claims no credit for any images posted on this site unless otherwise noted. Images on this website are copyright to its respectful owners. If there is an image appearing on this website that belongs to you and do not wish for it appear on this site, please E-mail with a link to said image and it will be promptly removed.

Any image or video taken by any person during your holiday that contains your image or likeness may be used by Urban Ventures for promotional and marketing purposes without charge in all media including but not limited to brochures, website and social media channels. Written feedback supplied to Urban Ventures may also be used in print and online for marketing and advertising purposes. Additionally, any photographs, video and text sent to Urban Ventures must be the client’s own and by sending it, the client agrees that Urban Ventures can use it for advertising and marketing purposes.

Links to Other Sites

Our website contains links to several third party websites. Urban Ventures cannot take any responsibility for the contents of these external websites nor their respective privacy policies. You should always review the privacy statements on the new Internet sites that you visit.

Credit Policy

If an agent availed company services or purchased the tickets over and above his deposit amount (i.e. using credit from the company) and fails to clear the credit in the next 2 business working days, then the agent is liable to pay back the credit to the company along with interest charges at the rate of 6% per month. Further, if the agent fails to clear the liability with in the period of two days from the date of purchase of the ticket, Urban Ventures reserve the right to initiate appropriate civil and criminal proceeding including but not limited to criminal breach of trust, cheating, etc.

Cancellation & Refund Policy

No Show Cancellation Policy will be as per airlines.
Any top-up payment / advance payment which is received from retailers or distributors deposit the advance payment to his retail account for the retailer or distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.
All kinds of Refunds to users will be processed with 15 to 20 working days.

Limitation on Liability

Urban Ventures merely provides intermediary services in order to facilitate highest quality services to you. Urban Ventures is not the last-mile service provider to you and therefore it shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator or similar agency) you shall engage or hire or appoint pursuant to or resulting from the material available in this website. Neither Urban Ventures nor any of its partners, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this Web site or any Urban Ventures product, or damages from the use of or reliance on the information present on this Website, even if Urban Ventures has been advised of the possibility of such damages. Cancellation, No Show and Refunds will be as per operator policies.

Legal Disclaimer

Urban Ventures reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.


If you have any questions or would like to know more about our privacy policy, please e-mail

All rights reserved

The materials on this site to not be downloaded, printed out, copied and distributed for commercial purposes. No alteration or adaptation of any of the materials may be made without the prior written permission of Urban Ventures.

Reproduction or distribution of materials on this web site for commercial purposes is prohibited without the prior written permission of Urban Ventures. No adaptation of the information provided through Urban Ventures’ website layout/ designs /fonts/images/ videos/testimonials/blogs/ photographs/packages including pricing, itinerary, heading, label, name, signature, word, letter, numerical, combination of colours or any related software and allied products and services included on this Web site is permitted. Copyright rests with Urban Ventures.


This web site is controlled and operated by Urban Ventures within the state of West Bengal. These terms and conditions and anything in this website shall be interpreted in accordance with and governed exclusively by the Indian Law and any disputes arising whatsoever shall be subject to the Court of Jurisdiction at Siliguri only.

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